These terms apply when you use kirkgroup.uk and our service brands to book work, request a quote, or accept a service from us. By submitting a booking, accepting a quote, or otherwise engaging us, you agree to these terms.
These terms apply to consumer customers. Separate written agreements apply to contractors and to business clients with bespoke service-level arrangements.
1. About us
Kirk Group Services Ltd is the trading entity behind kirkgroup.uk. We connect you with vetted contractors operating across the Midlands and beyond, and act as the contracting party for the services you book.
2. Quotes and bookings
- Any price published on our website is an indication only — a binding price applies once we issue you a written quote.
- A quote is valid for the period stated on it (typically 14 days from issue).
- We accept your booking when we email you a booking confirmation. Until then no contract exists.
- If we cannot fulfil a booking we will tell you within a reasonable time and refund any payment taken.
3. Right to cancel (cooling-off)
For most services booked at a distance you have a 14-day right to cancel without giving any reason, starting the day after we accept your booking. You can cancel by emailing us. We will refund any payment within 14 days of receiving your cancellation, using the same method you paid with.
If you ask us to start work inside the cooling-off period you remain liable for any work already performed up to the point you cancel. Some forms ask you to confirm this expressly before we begin.
The right to cancel does not apply to services that, by their nature, must begin immediately (e.g. emergency callouts). We will tell you when this is the case before we accept your booking.
4. Carrying out the work
- We will perform services with reasonable care and skill, in line with the description provided in the quote.
- You must give the contractor reasonable access to the property at the agreed time.
- If access is not available and we have to return, we may charge a reasonable abortive-visit fee.
- You must tell us promptly about any issue with the work so we can put it right.
5. Payment
- Payment terms are stated on each invoice — typically 7 to 30 days depending on the service.
- VAT is shown on our invoices where applicable.
- Late payment may attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.
6. Faults and complaints
Under the Consumer Rights Act 2015 you are entitled to services performed with reasonable care and skill. If something is wrong, please contact us as soon as you can. We will investigate and, where appropriate, repeat the service or offer a price reduction.
7. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.
Subject to that, our total liability for any one event is limited to the price you paid us for the service in question. We are not liable for indirect or consequential losses.
8. Cancellation by us
We may cancel a booking if it becomes unsafe or unlawful to perform, if access cannot be arranged within a reasonable time, or if you have materially breached these terms. We will refund any payment less reasonable costs of work already done.
9. Data protection
We process your personal data in line with our Privacy Notice. By engaging us you confirm you have read it.
10. Governing law
These terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
11. Changes to these terms
We may update these terms from time to time. The version that applies to your booking is the one published on our website at the moment we accept it.
These terms were prepared in good faith but are not legal advice. We recommend reviewing them with a qualified solicitor before relying on them.